Rescheduling to a different day is not just a matter of moving a name to another day. This is a huge undertaking as Proctorgenix manually cancels the exam that is in the system, creates a new exam, adds all the pertinent information from the Railroad Commission (RRC) to the new exam, and then resends the email with all the information for the new date and session to the examinee. This is a cost Proctorgenix can no longer absorb.
Note that until payment to reschedule is received, the examinee will not be added to a different date. Please be advised that if an examinee does not take the exam during the week they are on the RRC roster, you will need to contact the RRC to reschedule the exam. (RRC-512-463-6933)
Thanking you in advance for your cooperation,
Olga Lasher